题目内容
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[单选题]
呼叫服务员在进行电话服务时,应认真清楚的记录,并运用“5W1H”技巧,所谓“5W1H” 是指:()和 How。
A.When, Who, Which, What, Why
B.Which, Who, Where, What, Why
C.When, Who, Where, What, Which
D.When, Who, Where, What, Why
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A.When, Who, Which, What, Why
B.Which, Who, Where, What, Why
C.When, Who, Where, What, Which
D.When, Who, Where, What, Why
A.与业主说话时,应认真倾听并及时记录,不应随意打断其说话;
B.业主述说完毕,简要复述业主需求以确认
C.重要细节或不清楚之,应询问清楚。
D.及时跟进业主投诉的进展情况,并对处理结果满意度进行回访,回访率100%