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A. avenue B. argue C. barbecue D. clue
A. avenue
B. argue
C. barbecue
D. clue
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题目内容
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题目内容
（请给出正确答案）
A. avenue
B. argue
C. barbecue
D. clue
如果结果不匹配，请 联系老师 获取答案
更多“A. avenue B. argue C. barbecue…”相关的问题
Some experts argue that the money is well spent because ______.
A. crime will cost more money to society
B. the government can well afford the money
C. the number of prisoners is not really large
D. prisoner population decreased in the 1990s
A. very
B. exactly
C. exact
D. just
A. Maybe I should call a taxi
B. can you help me
C. it's the second left
D. not really
E. at the traffic lights
F. Not at all
G. Museum Drive
H. Thanks again
Tourist: Excuse me, (56) ？ I'm lost!
Person: Certainly, where would you like to go？
Tourist: I'd like to go to the museum, but I can't find it. Is it far？
Person: No, (57) .It's about a 5 minute walk. Now, go along this street to the traffic lights. Do you see them？
Tourist: Yes, I can see them.
Person: Right, (58) , turn left into Queen Mary Avenue.
Tourist: Queen Mary Avenue.
Person: Right. Go straight on. Take the second left and enter Museum Drive.
Tourist: OK. Queen Mary Avenue, straight on and then the second left, (59)
Person: Right, Just follow Museum Drive and the museum is at the end of the road.
Tourist: Great. Thanks for your help.
Person: (60)
Our window（)Massachusetts Avenue, in the heart of Harvard Square.
A.outlooks
B.overlooks
C.good looks
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}
A. staff members
B. company managers
C. those who accompany them
2. When a customer shouts rudely at you, you should {A、B、C}.
A. argue back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}
A. Be concerned.
B. Be patient.
C. Be amused.
5. Which of the following statements is true according to the passage？ {A、B、C}
A. When the customers complain, you needn’t listen carefully.
B. You needn’t say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
_______ exception. In the United States, children are encouraged almost from (4) ________ to be open and direct. Americans think that (5) is a sign of honesty. They should, and (6)________ speak their (7) ________. (8) ________ in business or social life, openness serves (9)________ a corner stone for partnership and companionship. Americans are suspicious of (10)________ and indirectness. They feel (11) ________ by indirectness which they don’t trust or understand. Many (12) ________ nations, however, do not value openness or directness highly. For instance, people in Britain (13) ________ these qualities, because, to them, openness and directness (14) ________ naive, childish and even rude. They do not signify adult behaviour in their eyes. British people consider indirectness as a virtue and view it in a positive (15) ________. They even hold that indirectness is an art of communication. The English and American may have some problems with their communication even though they speak the same language.
(1) a. All b. A c. Every d. Different
(2) a. level b. mode c. rule d. code
(3) a. no b. not c. without d. neither
(4) a. born b. birth c. initiation d. beginning
(5) a. opening b. open c. openness d. opened
(6) a. can b. may c. must d. would
(7) a. thinking b. brain c. minds d. head
(8) a. Whether b. If c. Both d. Neither
(9) a. for b. with c. at d. as
(10) a. reservation b. reserved c. reserve d. reservedness
(11) a. afraid b. threatened c. terrified d. horrified
(12) a. other b. the other c. another d. every other
(13) a. deny b. oppose c. argue d. discourage
(14) a. seem b. look c. feel d. sound
(15) a. way b. road c. feeling d. point
M. L.'s childhood was not especially eventful. His father was a minister and his mother was a musician. He was the second of three children, and he attended all-black schools in a black neighborhood. The neighborhood was not poor, however. Auburn Avenue was the main artery through a prosperous neighborhood that had come to symbolize achievement for Atlanta's black people. It was an area of banks, insurance companies, builders, jewelers, tailors, doctors, lawyers and other black-owned or black-operated businesses and services. Even in the face of Atlanta's segregation, the district thrived. Dr. King never forgot the community spirit he had known as a child, nor did he forget the racial prejudice that was a seemingly insurmountable barrier that kept black Atlantans from mingling with whites.
What is this passage mainly about？
A．The prejudice that existed in Atlanta.
B．Martin Luther King's childhood.
C．M. L.'s grandfather.
D．The neighborhood King grew up in.
