题目内容
（请给出正确答案）
A.I’ m really sorry about that.
B.I don’ t think it’ s hard.
C.You’ ll get it next time.
如果结果不匹配，请 联系老师 获取答案
更多“—Customer: We have ordered for…”相关的问题
提示：一位女士在商店为儿子挑选T恤衫，大小和式样都合适，也有喜欢的颜色，但价格太高。
(Shop Assistant = S; Customer = C)
S：Good morning, madam. （1） ？
C：Yes.You see，I&39;m looking for a T-shirt for my son.
S：We have a large variety of T-shirts.What about this one？
C: Oh.I like it. （2） ？
S：Let me see...Size 4，6...Yes，we have size 8.Here you are.
C：Urn，but I don&39;t really like this color. （3） ？
S：Yes, we also have pink, orange, black, blue, and...
C：Good.I think blue is nice. （4） ？
S：It&39;s $ 50.
C：Oh, really？ I&39;m afraid （5） .I&39;ll have to think about it.
请帮忙给出每个问题的正确答案和分析，谢谢！
You may have noticed how people who live or work closely together come to behave in a similar way. Unconsciously we copy those we are close to or love or admire. So a sportsman’s individual way of walking with raised shoulder is imitated by an admiring fan; a pair of lovers both shake their heads in the same way; an employee finds himself duplicating his boss's habit of wagging (摇摆) a pen between his fingers while thinking.
In every case, the influential person may not consciously notice the imitation, but he will feel comfortable in its presence. And if he does notice the matching of his gestures or movements, he finds it pleasing he is influencing people: they are drawn to him.
Sensitive people have been mirroring their friends and acquaintances all their lives, and winning affection and respect m this way without being aware of their methods. Now, for people who want to win agreement or trust, affection or sympathy. Some psychologists recommend the deliberate use of physical mirroring.
The clever saleswoman echoes her lady customer's movements, tilting her head in the same way to judge a color match, or folding her arms a few seconds after the customer, as though consciously attracted by her. The customer feels that the saleswoman is in sympathy with her, and understands her needs a promising relationship for a sale to take place.
The Clever lawyer, trying in la law-court to influence a judge, imitates the great man shrugging of his shoulders, the tone of his voice and the rhythm of his speech.
Of course, physical mirroring must be subtle. If you blind (眨眼) every time your target blinks, or bite your bottom lip every time he does, your mirroring has become mockery (嘲笑) and you can expect trouble. So, if you can't model sympathetically, don't play the game.
According to the passage, "physical mirroring" (line 4, paragraph 4) means ______.
A．the attraction to people with ideas, belief and interests like our own
B．the comfortable feeling about people with physical qualities similar to ours
C．the fact that people living or working closely together behave in a similar way
D．the imitation of the gestures or movements of those we are close to, or love, or admire
The "narrative" sales strategy depends on the salesperson moving quickly into a standard sales presentation. His or her pitch highlights the benefits for the customer of a particular product or service. This approach is most effective for customers whose buying motives are basically the same and is also well suited to companies who have a large number of prospects (可能的主顾) on which to call.
The "suggestive" approach is tailored more for the individual customer. The salesperson must be in a position to offer alternative recommendations that meet a particular customer's needs. One key aspect of the suggestive approach is the need for the salesperson to engage the buyer in some sort of discussion. The salesperson can then use the information gleaned from the customer to suggest an appropriate product or service.
"We tell our salespeople to be like wine stewards," says Mindy Sahlawannee, a corporate sales trainer, "the wine steward first checks to see what food the customer has ordered and then opens by suggesting the wine that best complements the dish. Most companies who use a narrative strategy should be using a suggestive strategy. Just like you can't drink red wine with every dish, you can't have one sales recommendation to suit all customers."
The final strategy demands that a company's sales staff act as "consultants" for the buyer. In this role, the salesperson must acquire a great deal of information about the customer. They do this through market research, surveys, and face-to-face discussions. Using this information, the salesperson makes a detailed presentation tailored specifically to a customer's needs.
"Good sales 'consultants'," says Alan Goldfarb, president of Ad Pro, Inc., "are the people who use a wide range of skills including probing, listening, analysis, and persuasiveness. The best sales 'consultants', however, are the ones who can 'think outside the box' and use their creativity to present a product and close the sale. The other skills you can teach. Creativity is innate. It's something we look for in every employee we hire."
More and more sales teams are switching from a narrative or suggestive approach to a more consultative strategy. As a result, corporations are looking more at intangibles such as creativity and analytical skills and less at educational background and technical skills.
"The next century will be about meeting individual customer needs," says Goldfarb, "the days of one size fits all are over."
The major difference between narrative sales and suggestive sales is that
A．the former highlights the benefits while the latter emphasize the function of the product
B．the former uses more prepared information, the latter has to get ready for unexpected information
C．the former involves no discussion while the latter involves discussion a lot
D．the former is effective in creating demand, the latter is effective in satisfying existing demand
Questions are based on the following passage.
Romantic love has clear evolutionary roots but our views about what makes an ideal romanticrelationship can be swayed by the society we.live in.So says psychologist Maureen O'Sullivan from theUniversity of San Francisco.She suggests that humans have always tried to strengthen the pair-bond tomaximise (使最大化) reproductive success.Many societies throughout history and around the world today have cultivated strong pressures tostay married.In those where ties to family and commtmity are strong, lifelong marriages can bepromoted by practices such as the cultural prohibition of divorce and arranged marriages that are seenas a contract between two families, not just two individuals.In modern western societies, however, thefocus on ndividuality and independence means that people are less concerned about conforming to (遵守 ) the dictates of family and culture.In the absence of societal pressures to maintain pair-bonds,O'Sullivan suggests that romantic love has increasingly come to be seen as the factor that shoulddetermine who we stay with and for how long."That's why historically we see an increase in romantic love as a basis for forming long-term relationships," she says.According to O'Sullivan culture also shapes the sorts of feelings we expect to have, and actually doexperience, when in love.Although the negative emotions associated with romantic love-fear of loss,disappointment and jealousy-are fairly consistent across cultures, the positive feelings can vary. "If youask Japanese students to list the positive attributes they expect in a romantic partner, they rate highlythings like loyalty, commitment and devotion," says O'Sullivan. "If you ask American college women,they expect everything under the sun: in addition to being committed, partners have to be amusing,funny and a friend."We judge a potential partner according to our specific cultural expectations about what romanticlove should feel like.If you believe that you have found true romance, and your culture tells you thatthis is what a long-term relationship should be based on, there is less need to rely on social or familypressures to keep couples together, O'Sullivan argues.
What does the author say about people's views of an ideal romantic relationship？
A.They vary from culture to culture.
B.They ensure the reproductive success.
C.They reflect the evolutionary process.
D.They are influenced by psychologists.
There can be no doubt that the growth in advertisement is one of the most striking features of the western world in this century. Many businesses such as those handling frozen foods, liquor, tobacco and medicines have been built up largely by advertisement.
We might ask whether the cost of advertisement is paid for by the producer or by the customer. Since advertisement forms part of the cost of production, which has to be covered by the selling price, it is clear that it is the customer who pays for advertisement. However, if large scale advertisement leads to in creased demand, production costs are reduced, and the customer pays less.
It is difficult to measure exactly the influence of advertisement on sales. When the market is growing, advertisement helps to increase demand. When the market is shrinking, advertisement may prevent a bigger fall in sales than would occur without its support. What is clear is that businesses would not pay large sums for advertisement if they were not convinced of its value to them.
Advertisement is often used to ______ .
A．deceive customers
B．increase production
C．arouse suspicion
D．push the sale
Dear professor,
Banks normally receive money from their customers in two distinct forms; on current account, and on deposit account. With a current account, a customer can issue personal cheques. No interest is paid by the bank on this type of account. With a deposit account, however, the customer undertakes (答应) to leave his money in the bank for a minimum specified period of time. Interest is paid on this money.
The bank in turn lends the deposited money to customers who need capital. This activity earns interest for the bank, and this interest is almost always at a higher rate than any interest which the bank pays to its depositors. In this way the bank makes its main profits.
We can say that the primary function of a bank today is to act as an intermediary (中间人) between depositors who wish to make interest on their savings, and borrowers who wish to obtain capital. The bank is a reservoir (水库) of loanable money, with streams of money flowing in and out. For this reason, economists and financiers often talk of money being" liquid" , or of the ' liquidity ' of money. Many small sums which might not otherwise be used as capital are made useful simply because the bank acts as a reservoir.
The system of banking rests upon a basis of trust. Innumerable acts of trust build up the system of which bankers, depositors and borrowers are part. They all agree to behave in certain predictable ways in relation to each other, and in relation to the rapid fluctuations of credit and debit. Consequently, business can be done and cheques can be written without visibly changing hands.
On______, the bank will pay interest.
A．the current account
B．personal cheques
C．the deposit account
D．both the current and deposit account
Customer：Can I have a look at the blue jaeket over there？
Salesman：Here you are．
Customer：Oh，it‘S too big．May I have a size smaller？
Salesman：__________．‘
A.Bv all means
B.By no means
C.Bv any means
D.By some means or other
A.regular
B.we
C.difficult
D.to meet our debts
Another thing that makes money exchanges more complicated is tipping. The Chinese people have happily put an end to tipping, but Westerners are still plagued with this indignity. Waiters and waitresses, cab drivers, hotel bellboys, barbers and hairdressers and all sorts of other people must be tipped. Their employers give them low wages because it is expected that you, the customer, will make up the difference. If you don' t, the service person can' t earn a living. Tipping also varies from place to place, generally in the area of 15% of your bill (before taxes), but again you should ask local residents whom to tip and how much.
There is another kind of tipping as well. You are generally expected to give something (either cash or a bottle of whisky) to the mailman and to your building "super" at Christmas time. You should discuss this also with neighbors and colleagues.
The main idea of this passage is ______.
A．shopping and tipping
B．sales and shopping
C．sales taxes and tipping
D．sales taxes and people
Waiter: ______？ Customer: Yes, I'll have a cheeseburger, medium rare, with French fries.
A．What do you want to eat
B．Have you decided what to have yet
C．Excuse me, are you ready to order now
D．Excuse me, but who'd like to order
