题目内容
（请给出正确答案）
Consumers should do ______ than simply complain about the poor quality of goods.
A．much less
B．some more
C．far less
D．far more
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When a consumer finds that an item she or he bought is faulty or in some way does not live up to the manufacturer's claim for it, the first step is to present the warranty, or any other records which might help at the store of purchase. In most cases, this action will produce results. However, if it does not there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled in such a case, it is usually settled in the consumer's favor, assuming, he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show what is wrong with the item he has bought. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work".
The store manager may advise the consumer to write to the manufacturer if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or pubic organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to （）.
A.complain personally to the manager
B.threaten to take the matter to court
C.write a firm letter of complaint to the store of purchase
D.show their written proof of the purchase to the store
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work."
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.
A．complain personally to the manager
B．threaten to take the matter to court
C．write a firm letter of complaint to the store of purchase
D．show some written proof of the purchase to the store
A. ease competition among themselves
B. lower their operational costs
C. avoid complaints from consumers
D. provide better online services
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to take copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. If you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers’ Association.
The shopper may make a complaint because
A．the article bought is not up to standard
B．it doesn't do what is claimed for it
C．He dislikes causing a fuss
D．he was at fault in buying the article
Business ethics is not about personality, though a good personality is valuable. Ethics is the primary element and prerequisite for successful business. No matter what you do, you should think of business as a matter of integrity. Nowadays, the slip in ethics and the absence of social responsibility, especially integrity, have led to a crisis in business, seriously influencing social development.
Events resulting from a loss of trust are being seen now and then and they affect the society in many unfortunate ways. Most people know the importance of business ethics, but still some people don't honor them. We often hear media reports on problems in business, such as adding harmful materials to products. These behaviors cause much damage to consumers, who spend money but do not get quality commodities, especially when these commodities do great harm to their health. It is difficult for people to forget the case in which some children consumed unsafe milk powder produced by a few immoral businesses, and their health suffered serious damage as a result. People can't bear this kind of behavior. and the businesses responsible must be closed down and the related personal be published.
1.What is the primary component for a prosperous business？
A.Good management
B.Business ethics
C.Reliable credit status
2.What is the influence of losing integrity？
A.Hinder social development
B.Worsen the company's reputation
C.Reduce people's trust between each other
3.What is people's attitude towards business ethics？
A.All people pay attention to business ethics
B.Most people attach importance to it and follow it
C.Lots of people know its importance but still some don't honor it
4.Which of the following items is NOT mentioned in this passage？
A.The absence of ethics has led to a crisis in business world
B.Manufacturers' immoral behaviors do little harm to consumers
C.Media is important for people to know more about commodities
5.What is the author's attitude toward immoral behaviors in business？
A.Critical
B.Affirmative
C.Indifferent
What had the study's organizers expected of the survey results？
A．More consumers would prefer TV ads to print ads.
B．More consumers would prefer print ads to TV.
C．Both TV ads and print ads should have their fans.
D．Print ads should get the credit they deserve
on？.
A、terrible
B、panic
C、horror
D、anxious
A.how consumers rank different goods and services
B.how useful is a good or service
C.how many different things a good or service can do
D.when consumers use goods or services
It's important for a CEO to be passionate and enthusiastic,but there's a line of professionalism that must
always be maintained.
According to a report from the technology website Venture Beat,PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn't have the passion to use the products they work for.
According to the website,part of the leaked letter reads:
It's been brought to my attention that when testing paying with mobile at Cafe 17 last week,some of you refused to install the PayPal app,and others didn't even remember their PayPal passwords.That's unacceptable to me,and the rest of my team,everyone at PayPal should use our products where available.That's the only way we can make them better,and better.
In closing,if you are one of the folks who refused to install the PayPal app or if you can't remember your PayPal password,do yourself a favor,go and find something that will connect with your heart and mind elsewhere.
While not obvious at first,the letter reveals a problem of morale and culture at PayPal.As an executive,you certainly want your employees to use and promote your products.However,when faced with a situation where staff isn't embracing what they make,you need to investigate the root of the problem-not threaten.
When faced with internal problems,good executives start by asking why.They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it.Sending out a one-sided note about the problem is not leading,it's retreating.
Leadership starts by listening.Good executives need to get out among the staff and ask questions and listen without judgment or reaction.The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection.At the end of the day,if his employees have to be forced to use the app,how can he expect consumers to want to willingly pay to use it? Marcus should have focused on three questions:
Why are you not using the app?
What is it that we can do to ensure you use our app?
What do you need from me?
1.A CEO only needs to be passionate and enthusiastic.
2.It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.
3.A one-sided note refers to the root of PayPal's problem.
4.When faced with internal problems,good executives find the root of a problem in their executive team first.
5.Good executives need to give feedback immediately when they are listening to the staff.
The Right Way to Motivate Employees
It’s important for a CEO to be passionate and enthusiastic, but there’s a line of professionalism that must always be maintained.
According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn’t have the passion to use the products they work for.
According to the website, part of the leaked letter reads:
“It’s been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn’t even remember their PayPal passwords.That’s unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available.That’s the only way we can make them better, and better.”
“In closing, if you are one of the folks who refused to install the PayPal app or if you can’t remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.”
While not obvious at first, the letter reveals a problem of morale and culture at PayPal.As an executive, you certainly want your employees to use and promote your products.However, when faced with a situation where staff isn’t embracing what they make, you need to investigate the root of the problem -- not threaten.
When faced with internal problems, good executives start by asking “why”.They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it.Sending out a one-sided note about the problem is not leading, it’s retreating.
Leadership starts by listening.Good executives need to get out among the staff and ask questions and listen without judgment or reaction.The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection.At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it？ Marcus should have focused on three questions:
• Why are you not using the app？
• What is it that we can do to ensure you use our app？
• What do you need from me？
1.A CEO only needs to be passionate and enthusiastic.()
2.It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.()
3.“A one-sided note” refers to the root of PayPal’s problem.()
4.When faced with internal problems, good executives find the root of a problem in their executive team first.()
5.Good executives need to give feedback immediately when they are listening to the staff.()
