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A. aim B. propose C. select D. tend
A.aim
B. propose
C. select
D. tend
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A.aim
B. propose
C. select
D. tend
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更多“A. aim B. propose C. select D.…”相关的问题
I’d like to _______ him to you for the job. He is a very clever and industrious boy. A. refer B. suggest C. recommend D. propose
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at？
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should().
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means().
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude？
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage？
A. When the customers complain, you needn't listen carefully.
B. You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
阅读理解
The smart job-seeker needs to rid herself of several standard myths about interviewing What follows is a list of some of these untruths and some suggestions to help you do your best at a job interview.
Myth I: The aim of interviewing is to obtain a job offer.
Only half true. The real aim of an interview is to obtain the job you want. That often means rejecting job offers you don't want! So, before you 面 back-flips for an employer be sure you want the job.
Myth 2: Always please the interviewer.
Not true. Try to please yourself. Giving answers that you think will suit a potential employer and practicing a policy of appeasement (讨好) are certain to get you nowhere. An effective interview (where you are offered the job or not) is like an exciting encounter in conversation with your seatmate on an airplane.
Myth 3: Never interrupt the interviewer.
An exciting conversation always makes us feel free-free to interrupt, to disagree, to agree enthusiastically. So, when interviewing, try to be yourself. Employers will either like or dislike you, but at least you'll have made an impression. Leaving an employer indifferent is the worst impression you can make. And the way to make an effective impression is to feel free to be yourself!
Another silly myth. Don't be afraid to disagree with your interviewer in an agreeable way. And don't hesitate to change your mind. The worst that could happen would be that the interviewer says to herself 0There's a person with an open mind!"
31. By 11my'di" the author means ____________.
A. an old traditional story or legend
B. something that is unknown
C. something false, that most people believe to be true
32. According to the passage, if you are looking for a job, your aim in the interview is________.
A.to obtain the job offered by the employer
B.to obtain a desirable job
C.to let the employer understand your desire
33. The right attitude for you is to ___________.
A. please the potential employer
B. avoid disagreement with the interviewer
C. talk to your interviewer in a warm and friendly way
34. When interviewing,________.
A. try to be natural and relaxed
B. keep an open mind
C. don interrupt the interviewer
35. The best title for this selection would be __________.
A. The aim of job-seeking
B. Myths About Interviewing
C. How to Obtain a Job
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}
A. staff members
B. company managers
C. those who accompany them
2. When a customer shouts rudely at you, you should {A、B、C}.
A. argue back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}
A. Be concerned.
B. Be patient.
C. Be amused.
5. Which of the following statements is true according to the passage？ {A、B、C}
A. When the customers complain, you needn’t listen carefully.
B. You needn’t say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
B.analyzing or discussing researches previously published by others
C. summaries and comments on a newly published academic book
D. summaries, reviews and comments the research trends, the major discoveries, significant findings, the leading opinions on a particular subject.
There are other problems which I don't propose to ______ at the moment.
A．go into
B．go around
C．go for
D．go up
A recent survey of over 16,000 children made by the National Child Development Study in London revealed that children whose fathers came to school conferences and accompanied their children on outing did measurably better in school than those children whose fathers were not involved in those activities. The study, which monitored children born during a week in March, 1992, from the time of their birth through the years of their early schooling, further revealed that the children of actively involved fathers scored much higher in reading and math than those children whose only involved parent was the mother. The purpose of the study was to evaluate the role played by fathers in the raising of a child. It indicated a much higher level of parental involvement by the father than had been anticipated. Over 66% of the fathers were said to have played a major role in parental responsibility.
The study also suggested that the greatest level of paternal parenting took place in the families of only child. As the number of children and financial obligations increased, the father’s apparent intere4st and involvement with the children decreased. However, no matter what the size or financial condition of the family is, a father’s active participation in the child’s development made a definite difference in the child’s progress.
The study further revealed that while the frequency of overnight absences reflected a corresponding deficiency of the child’s level in math and reading, a father’s employment on night shifts appeared to have little effect on the child’s academic progress. The data from the study were obtained primarily through interviews from parents, teachers and physicians. The information evaluating the level of the father’s parenting performance was elicited primarily form. the admittedly subjective observations of the tier wives.
1. What is the main discovery made in the study？
A. A father’s influence played a significance role in the level of the child’s academic progress.
B. A much higher level of parental involvement of the father.
C. A father’s employment on night shifts appeared to have little effect on the child’s academic progress.
D. The greatest level of paternal parenting took place in the families of only child.
2. Which of the following statements is TRUE according to the passage？
A. Children whose fathers did not come to school conferences or accompany them on outing did better than those whose fathers were involved in those activities.
B. The more children a family has, the more interest and involvement the father has.
C. Children who have actively involved fathers did much better academically than those whose only involved parent was the mother.
D. The more overnight absences the father has, the worse the child’s level in math and chemistry is.
3. What’s the aim of the study？
A. To evaluate fathers’ abilities in involving in children’s activities.
B. To reveal fathers’ role in bringing up a child.
C. To compare children from large families with children from small ones.
D. To explain the differences between mothers’ and fathers’ role in raising a child.
4. Evidence indicated that fathers who were involved in the parenting process amounted to （）.
A. more than three-quarters of all the fathers
B. slightly less than half of the fathers studied
C. a little less than one hundred percent of all fathers
D. about two-thirds of the fathers involved in the study
5. The data accumulated were obtained through （）.
A. interviews, school records and physicians’ reports
B. conversations with mothers of the children
C. observations by social psychologists
D. observations of fathers with their children
