题目内容
（请给出正确答案）
A．write a firm letter of complaint to the store of purchase
B．show some written proof of the purchase to the store
C．complain personally to the manager
D．threaten to take the matter to court
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更多“When a customer finds that his…”相关的问题
A.Hello. How can I find Emergency Room?
B.Miss, is this Holiday Inn?
C.Excuse me. Do you sell bathing suits?
D.Excuse me. Where are your cosmetics, please.
A.Be concerned.
B.Be patient.
C.Be amused.
A.argue back and protect yourself
B.keep quiet and leave the customer alone
C.keep calm and listen carefully to the customer
Door-Knocking
Door-knocking is the most effective way of making face-to-face community contact, but it has become a lost art. With the recent focus on customer privacy, door-knocking seems like an intrusion into other people' s lives. But those who try it for the first time are usually surprised by the pleasant reception they receive. Here are some suggestions that will help you promote your services face-toface.
BEFORE YOU GO OUT
◆ Begin with a door hanger
Try leaving a door hanger two days before you go door-knocking. It should briefly describe the project and say that someone will be around in person.
◆ Wear an official name tag
Door-knockers should wear name tags with the logo of their organization. The best name tags will also include a color photo and the name of the caller.
◆ Have people knock their own blocks
The easiest way to do door-knocking is to try your local area first. Being a neighbor creates an immediate connection with the person answering the door; after that, everything else is easy.
◆ Find a good excuse to door-knock
A short survey about local concerns or a current project is a good excuse. Figure out responses for various situations. What if the person who answers the door cannot speak English? What if a child answers the door?
WHEN YOU GO OUT
◆ When to go and what to do first
The best times to knock are usually Saturdays. On other days, after dinner is ideal. When someone answers the door, smile and introduce yourself; say you are a volunteer and, if it helps, state where you live. Give the name of your organization and, briefly, the reason for the visit.
◆ State what action the other person should take and the benefits
Tell the person what they need to do and how their actions will benefit themselves and others. If a person hesitates, emphasize benefits you' ve already mentioned and then, if necessary, add further benefits. If a person agrees, follow up immediately. If possible, get a donation,a signature, or a promise.
◆ Record contact information on the spot
Record names, addresses, e-mail addresses, phone numbers, and responses to questions on the spot. You won' t remember them later!
（1）Why does the author say that door-knocking has become a lost art?
A. It is not effective, no one will take this method any more.
B. People focus on privacy increasingly, so door-knocking seems like an intrusion into other people' s lives
C. It is very difficult to do door-knocking， no one knows how to do it now.
（2） Which step should be firstly taken when you try door-knocking?
A. Find a good excuse to door-knock
B. Wear an official name tag
C. Leave a door hanger
（3） What does the underlined phrase “on the spot” mean?
A. without delay
B. at some place
C. in a difficult situation
（4） Which time is not appropriate for door knocking?
A. Saturday afternoon
B. Monday morning.
C. Thursday evening.
（5） Who will receive pleasant reception when they try door-knocking?
A. A stranger who is not living in this community and gives no notice for his/her visit.
B. An offensive acquaintance who comes at any time.
C. A neighbor who does good preparation and has significant project to introduce.
Which of these statements is true？ ()
A．Banks always lose money when they print customer's names on cheques.
B．Banks never print the names of customers on cheques.
C．It's easy to forge a signature on a cheque which prints a customer's name.
D．It doesn't matter to a customer if the bank prints customer's names on cheques.
When anyone opens a current account at a bank, he is lending the bank money, repayment of which he may demand at any time, either in cash or by drawing a check in favor of another person. Primarily, the bank-customer relationship is that of debtor and creditor who is which depending on whether the customer's account is in credit or overdrawn. But, in addition to that basically simple concept, the bank and its customer owe a large number of obligations to one another. Many of these obligations can give rise to problems and complications but a bank customer, unlike, say, a buyer of goods, cannot complain that the law is loaded against him.
The bank must obey its customer's instructions, and not those of anyone else. When, for example, a customer first opens an account, he instructs the bank to debit (把……记入借方) his account only in respect of checks drawn by himself. He gives the bank specimens of his signature, and there is a very firm rule that the bank has no right or authority to pay out a customer's money on a check on which its customer's signature has been forged. It makes no difference that the forgery may have been a very skillful one: the bank must recognize its customer's signature. For this reason there is no risk to the customer in the practice, adopted day banks, of printing the customer's name on his checks, ff this facilitates forgery, it is the bank which will lose, not the customer.
When you have a bank account, you ______. ()
A．must always be in credit
B．can't draw any money if you're overdrawn
C．can draw money without notice
D．can't pay money to anyone else
For a man, slight problems may begin when the shop does not have what he wants, or does not have exactly what he wants. In that case the salesman, as the name implies, tries to sell the customer something else, he offers the nearest he can to the article required. No good salesman brings out such a substitute bluntly; he does so with skill and polish; "I know this jacket is not the style. you want, sir, but would you like to try it for size. It happens to be the color you mentioned. " Few men have patience with this treatment, and the usual response is :" This is the right color and may be the right size, but I should be wasting my time and yours by trying it on.
Now how does a woman go about buying clothes？ In almost every respect she does so in the opposite way. Her shopping is not often based on need. She has never fully made up her mind what she wants, and she is only" having a look round". She is always open to persuasion; indeed she sets great store by what the saleswoman tells her, even by what companions tell her. She will try on any number of things. Uppermost in her mind is the thought of finding something that everyone thinks suits her. Contrary to a lot of jokes, most women have an excellent sense of value when they buy clothes. They are always on the lookout for the unexpected bargain. Faced with a roomful of dresses a woman may easily spend an hour going from one rail to another, to and fro, often retracing her steps, before selecting the dresses she wants to try on. It is a laborious process, but apparently an enjoyable one. Most dress shops provide chairs for the waiting husbands.
According to the passage, when a man is buying clothes, ______.
A．he buys cheap things, regardless of quality
B．he chooses things that others recommend
C．he does not mind how much he has to pay for the right things
D．he buys good quality things, so long as they are not too dear
When you find the engine is hotter than normal, you should ______.
A．drive to a service station to get a cool engine
B．turn off your heater so as to cool down the engine
C．switch on the heater as soon as possible
D．try to make the engine boil over ______.
A．too
B．also
C．else
D．alone
