题目内容
（请给出正确答案）
Why was the businessman not satisfied with his secretary？
A．He had given the same speech three times.
B．His speech lasted for an hour.
C．He had made three speeches.
D．The speech was not well written.
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Why will business transformation remain a buzzword of the moment？
A.Because channel firms of all stripes continue to assess the direction of their companies in the age of cloud computing, mobility, managed services, big data, social median and other market and technology forces.
B.Because each segment of this technology framework has contributed to economic growth and the well being of society.
C.Because the magnificent advances in medicine, transportation, safety, manufacturing, agriculture, media and communication are almost difficult to comprehend.
D.Because globalization, driven largely by technology, becomes ever more pervasive and influential with each passing year.
HOTEL GAUDI
Rambla de Catalunya 38, Paris
The Gaudi is situated in the heart of Paris with its exciting nightlife. The hotel has 150 rooms including 50 business rooms specifically designed for the business traveler and fully- equipped with communication facilities.
The hotel enjoys direct bus and train connections to the airport (35 mins) and the exhibition center (20 mins). Other facilities include express cheek-in and check-out, 24-hour room service, two bars, restaurant, fitness room and full business center.
&8226;Write a memo to your boss:
Mentioning the hotel in the brochure
Describing some of the facilities listed
Saying why you think you both should stay there
Asking hint which dates you should book.
&8226;Write 60 80 words.
&8226;Write oft your Answer Sheet.
Eventually, many downtown areas existed for business only. During the day they would be filled with people working in the offices and at night they would be deserted. Given these circumstances, some business executives began asking, "Why bother with going downtown at all？ Why not move the offices to the suburbs go that we can live and work in the same area？" Gradually some of the larger companies began to move out of the cities, with the result that urban centers declined even further and the suburbs expanded still more. This movement of business to the suburbs is not confined to the United States. Businesses have also been moving to the suburbs in Stockholm, Sweden, in Bonn, Germany, and in Brussels, Belgium as well.
What did the city lose when those people moved out to the suburbs？
A．Houses
B．Cars.
C．Jobs.
D．Tax money.
Are you superstitious？ No, of course not. Do you believe in magic (魔法), and luck charms (护身符), and elves or gremlins (小精灵) ？ Certainly not, but if I should greet you with the usual How's business？" You'll answer "Oh, just so-so" although your business is profiting greatly. When you are successful in some venture you might say you were just lucky. And yet, you know it was probably due to your a bility and hard work. Why？ Sometimes you knock on wood because wood was once a tree and there is a primitive belief that protective gods inhabit trees and knocking on wood attracts their attention so they may be credited with your successes.
If I should sneeze, only the strongest of you could refrain(克制而不) from saying "God bless you". Why bless this unsanitary (不讲究卫生的) habit？ Our ancestors believed that a sneeze opened the body to invasion by devils, and invoking (召唤) the name of God made the devils get out in a hurry. You may not realize it, but you express this same "devil invasion" when you say, "Whatever can have gotten into that child？" or "I wonder what possessed me to do that？"
Although they may no longer be believed, evidences of superstitions that have had their origins in the primitive fear of the unknown still exist in modern language and gestures.
The author ______.
A．believe that most people are superstitious
B．believe that very few people are superstitious
C．believes that there are still some evidences of superstitions in what we say and what we do
D．is superstitious
All new employees, from vice-presidents to part-time workers, begin their employment by attending Disney University and taking the general training. Here, they learn about the company's history, how it is managed and why it is successful. They are shown how each department relates to the whole. All employees are shown how important their parts are in making the park a success.
After passing the general training, the employees go on to more specialized training for their specific jobs. No detail is missed. A simple job like taking tickets requires four eight-hour days of training. When one ticket taker was asked why it took so much training for such a simple and ordinary job, he replied, "what happens if someone wants to know where the restrooms are, when the parade starts or what bus to take back to the campground？ We need to know the answer or where to get them quickly. Our constant aim is to help our guests enjoy the party."
Even Disney managers get involved in the daily management of the park. Every year, the managers leave their desks and business suits and put on special service clothes. For a full week, the bosses sell hotdogs or ice cream, take tickets or drive the monorail, and take up any of the 100 jobs that make the entertainment park come alive. The managers agree that this week helps them to see the company's goals more clearly.
All these efforts to serve the public well have made Walt Disney Productions famous. Disney is considered by many as the best mass service provider in America or the world. As one long-time business observer once said, "how Disney treats people, communicates with them, rewards them, is in my view the very reason fir his fifty years of success… I have watched, very carefully and with great respect and admiration the theory and practice of selling satisfaction and serving millions of people on a daily basis successfully. It is what Disney does best.
The first day they come to Disney parks, all new employees ______.
A．begin by receiving on-the-job training
B．must learn several jobs
C．begin as ticket takers
D．have already attended Disney University
It can be inferred from the first paragraph that Unionwear is______.
A．a set of quality standards for various commodities
B．a shop that has never sold any locally-made products
C．a shop that has been selling mostly home-made goods
D．is a stock that has been rising in value in America
The oldest kind of computer is the abacus, used in China since the sixth century. In the seventeenth century an adding machine was invented, but the first large, modern computer was built in 1973. A few years later a computer could do 5,000 additions per second. Now the computations are so fast that they are measured in nanoseconds.
Today most computers are stored-program computers, that is, they have a memory. They are getting smaller and smaller, and computing faster and faster. Even in a large computer, the part that does the actual computing is about the size of the end of a finger.
Computers can do all kinds of work. When someone buys something in a department store, in formation about the sale goes into a computer. A scientist can talk to the computer about the rocks, and the computer answers the questions. A doctor can talk to the computer and explains what is wrong with a patient. If the doctor asks why, the computer goes through its stored information and ex plains exactly why.
When early humans began fanning, it was a revolutionary change in human life. It was hundreds of thousands of years later that people developed a writing system. In less than fifty years people have developed computers that can do most of the things humans can do. This could be a frightening development.
The oldest kind of computer, the abacus, has been used since ______.
A．600
B．700
C．800
D．500
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
A.staff members
B.company managers
C.those who accompany them
While Microsoft, which stole a move out of the Apple playbook, won cheers from high-end, creative-class consumers like business analysts, media designers and music producers. Microsoft launched several new products, but the big one was the Surface Studio--a 28-inch, extremely-high-resolution(分辨率) touchscreen tablet that doubles as a desktop PC screen. There’s also the Surface Dial, which can be placed on the Studio’s screen and revolved(旋转) to select menu items.
As Hayley Tsukayama remarked at The Washington Post, the Studio is really just a super-sized version of the Surface Books product that Microsoft has been selling for years. But if you’ve ever watched science fiction movies like Minority Report--where Tom Cruise seems to operate pictures and data hanging in mid-air by touching them, spreading their fingers to increase on details, and seeding files and information sliding from one folder(文件夹) to another with a click of the fingers, you can see how Microsoft is trying to show the same experience.
Meanwhile, Apple’s new products were almost like some fine promotions for its Apple TV. They boast(自夸) that the new MacBook Pros has a smaller size and more functions, and a new touchscreen bar on laptop keyboards where function keys used to be.
So what’s going on？ In many ways, Apple is focusing on attracting the average consumers who have been attracted by Microsoft. And Microsoft is focusing on targeting the high-end professionals Apple has historically been associated with. You can even see this in the companies’ ad campaigns: Microsoft’s ads stress imagination and creativity, while Apple’s commercial chief designer Jony Ive, in calm and professional British accent, explained Apple has improved the performance and convenience of its MacBooks.
So Apple is trying to control the world of devices and laptops from the top down, starting with the high-end market and moving on to appeal to a broader base of consumers. Microsoft, having already strengthened itself within the bigger low-end market, is now attempting the opposite with a bottom-up strategy. Will these succeed？ Time will tell…
What can we learn from the first paragraph？
A.Microsoft’s new products made a big hit
B.Apple’s products aim at high-end consumers
C.Apple and Microsoft developed the same products
D.The design of Microsoft’s products is original and unique
Why does the author mention the science fiction movie in Paragraph 3？A.To tell us Microsoft’s new products can be used in movies
B.To show how trendy Microsoft’s new products are
C.To show Microsoft’s new products are inspired by the movie
D.To advocate more people to see the science fiction movie
What is Paragraph 4 mainly about？ A.The features of Apple’s new products
B.The bright future of Apple’s new products
C.The reason why Apple designed the new products
D.The difference between Apple’s new products and Apple TV
What can we learn about the two companies in promotion？A.They push forward high tech development
B.They lead the development of IT industry
C.They adopt different business strategies
D.They astonish the world from time to time
When John and Victoria Falls arrived in New York City for one-year stay, they did not bring very many things with them. They had planned either to live in a furnished apartment or to buy used furniture. But they soon learned about a new system that more and more people are using. The renting of home furnishings (bed, tables, dishes,and so on) has become one of America's fastest growing businesses.What kinds of people rent their home furnishings instead of buying them？ People who are international business or government officials, foreign students, airline workers, young married couples -people whose job or business may force them to move frequently from one city to another. They save a lot of trouble and the cost of moving their furniture each time. They simply rent new furniture when they reach their new homes. Young people with little money do not want to buy cheap furniture that they may soon dislike. They prefer to wait until they have enough money to buy furniture they really like. Meanwhile, they find they can rent better quality furniture than they could afford to buy.One family, who now have a large, beautiful home of their own, liked their rented furniture so much that they decided to keep renting it instead of buying new things. But usually people don't like to tell others about it. The idea of renting home furnishings is still quite new, and they are not sure what their neighbors might think.
(1)、Which of the following has become one of America's fastest growing businesses？ ________
A：Selling home furnishings.
B：Renting furnished apartments.
C：Selling used furniture.
D：Renting home furnishings.
(2)、Why do some people prefer to rent furniture？ ________
A：Because the furniture they get in this way is new.
B：Because it saves them a lot of money.
C：Because it saves them much trouble and money.
D：Because they can always get better quality furniture in this way.
(3)、What can you infer from the passage？ ________
A：The idea of renting furniture is not acceptable.
B：Renting furniture is not popular in the couple's home town.
C：Only those who don't have enough money to rent furniture.
D：People usually grow to like the furniture they have rented.
(4)、Which of the following can best serve as the title of the passage？ ________
A：Rent or Buy？
B：A New Way of Getting Home Furnishings.
C：Furnished Apartments.
D：A New Idea.
(5)、Young people liked renting home furniture in that ________
A：They have less money.
B：They don't want to buy old furniture.
C：The new furniture is of good quality.
D：They don't have much money and don't want to buy the cheap furniture.
