题目内容
（请给出正确答案）
A.Raise questions about the employer or job.
B.Express your thanks to the interviewer(s).
C.Try to establish contact with the interviewer(s).
D.Restate your interest to the interviewer(s).
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更多“How do you show your interest …”相关的问题
Then you place them in order of importance.The most important should be on top of the list.Once you are clear on your standards, you may get some idea of how your future boss operates by the way the interview is conducted.For example, did it start and finish on time？ How formal or informal was the room？
When the interview gets to the "Do you have any questions？" stage, you might like to ask some questions.With well-prepared questions, you can develop a very good idea of your future boss's management style.
36、Many people leave an organization because ______.
A.the boss doesn't like the employees
B.they don't like the boss
C.the organization is not good
D.the organization is not important
37、If you place your questions in order of importance, you ______.
A.put the least important first
B.put the longest question first
C.put the most important last
D.put the most important first
38、You can judge your future boss by the following EXCEPT ______.
A.whether the interview started on time
B.whether the interview room was formal
C.whether the boss played funny jokes
D.whether the interview finished on time
39、From this passage we get to know ______.
A.the interviewee can ask any question to the interviewer
B.the interviewer asks many difficult questions to the interviewee
C.the interviewer asks questions first
D.the interviewee asks questions first
40、The best title for this passage might be ______.
A.How to Get Along with Your New Boss
B.How to Ask Your New Boss Questions
C.How to Select Your New Boss
D.How to Prepare for Interview
听力原文：M: Good morning! What can I do for you, Madam？
W: Good morning! I'm looking for a coat.
M: What color would you like？
W: Could you show me some？ I'd like a middle-sized red coat.
M: Sorry. We haven't anything in your size.
W: Do you have a smaller size？
M: I'm sorry. The small size coats have just been sold out. What about the blue one？ It looks nice and maybe fits you.
W: Well, may I try it on？
M: Yes, please.
W: It seems nice on me. How much is it？
M: 168 yuan.
W: OK. Here is 170 yuan, please.
M: Your change, please. Thanks.
W: You may keep the change. Good-bye.
M: Thank you ! Good-bye !
What was the woman going to buy？
A．A sweater.
B．A shirt.
C．A coat.
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
A.staff members
B.company managers
C.those who accompany them
If you thought handshakes were just a gesture of greeting, then think again! A handshake is not only a way of greeting; it can also show your personality. Since we all want to set a good first impression, it is important to know the right shaking hands manners.
Stand up and maintain eye contact while shaking hands. If you are seated when someone comes for a handshake, stand up and shake his or her' hand. It is impolite to be still seated. Keep right distance between the two of you; not too close, but enough distance to shake your hands well. Keeping eye contact makes the other person feel welcome and comfortable.
Keep a handshake brief and firm. You let go of each other's hand after 2-3 seconds. Make sure your handshake ends before your conversation does. One's handshake should show a feeling of strength and warmth. The hand should be firm and not lifeless like seaweed. Then, how firm should a handshake be'？ Just grasp the person's hand completely and do not press it too hard.
21. Which of the following statements about the significance of handshakes is not true？
A. Handshakes are just a gesture of greeting.
B. Handshakes are more than a way of greeting
C. Handshakes can show our personality.
22. If you are seated when someone comes for a handshake, you should().
A. stand up and shake his or her hand
B. keep seated and shake his or her hand
C. bow and say hello to him or her
23. Keeping eye contact while shaking hands makes, the other person feel.
A. nervous
B. comfortable
C. afraid
24. How long does a handshake usually last？
A. As long as the conversation lasts.
B. 5 minutes.
C. 23 seconds.
25. Which of the following words can best describe a proper handshake？
A. brief and strong
B. brief and firm
C. brief and soft
Having been through the same experience myself several times, I have my own four main rules to follow. They have helped me ,and they can help you ,too:
Ⅰ. Show your future employers what you can do for them. What do you bring that's unique？ To paraphrase President Kennedy: Ask not what your employer can de for you, but what you can do for your employer. Don't tell the person interviewing you what's on your resume(简历) , which they have already read. Tell them instead how you are going to do this job better than anyone else would ;make them think about how good the boss who hired you will look. In other words, sell your advantages, not your features. You do that by talking about your knowledge and your skills--the experience and contacts you have developed in your field and the abilities you have developed over your career.
Ⅱ. Maintain an open attitude. Openness is the quality that is essential in virtually every, kind of social and business talk if you are to be successful. Don't be so businesslike in your behaviour. Communicate your enthusiasm for the job. This is a refreshing characteristic that employers don't always find in job interviews, and the applicant who displays it sometimes will find out later it was the one quality that made a difference.
Ⅲ. Be prepared. Go over the key points you want to make about yourself. Even write them down on a yellow pad and review them several times before the interview. And don't duck(躲避) the hard questions, put them down and then figure out how you are going to answer them. If you've changed jobs three times in the past seven years, expect to be asked why. And if you want to go that extra mile, put yourself through a dress rehearsal(彩排) by having someone play the role of your future employer and "interview" you. That's an extremely effective technique, one that will give you a much better shot at getting that job.
Ⅳ. Ask questions. Asking questions is how you learn, and in a job interview you definitely want to learn about the company just as much as the company wants to learn about you.
You'll never have a better opportunity to get a feel for your future company or boss. Besides, employers respect someone who displays the initiative (主动) to ask intelligent questions about the company. That shows you possess two of the most persuasive (有说服力的) qualities that we just talked about: you are prepared ,and you care.
Having experienced several job interviews, the author has reached the conclusion that you should ______.
A．tell your future employer your unique abilities, have an open attitude, be well prepared and ask questions
B．purposely show yourself off, have an open attitude, be prepared, ask tough questions
C．tell your future employer your unique abilities, be careful about your outer appearance, prepare and ask tough questions
D．sell your features, be prepared, have an open attitude and ask questions
The results of the test show that______.
A．breakfast has great effect on work and studies
B．breakfast has much to do with people's health
C．a person will work better if he has simple breakfast
D．breakfast only affects those who work with their brains
Identify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application.
● If you are intending to visit just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.
● If you are intending to visit two or more Schengen countries, your application must be sent to the embassy or consulate of the country that shall be your main destination.
● If you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary.
Fill out an application form. beforehand to obtain a Schengen visa. You can download and print off the form. online.
Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents:
● A valid national passport
● Evidence showing the purpose of your trip (e.g. hotel reservations)
● Proof of medical insurance
● A round-trip travel ticket
● Proof of funds
Check the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip.
1. This passage is mainly about ().
A. what is a Schengen visa
B. who can apply for a Schengen visa
C. how to apply for a Schengen visa
2. If you are intending to visit two or more Schengen countries, you will need to send your application ().
A. to the embassy or consulate of the country that shall be your main destination
B. directly with the embassy or consulate of that particular country
C. to the embassy or consulate of the first Schengen country on your travel itinerary
3. You can download and print off the form. ().
A. via your phone
B. on the Internet
C. by your friends
4. You are required to show the following documents EXCEPT ().
A. a round-trip travel ticket
B. a valid national passport
C. a birth certificate
5. The processing time is () per embassy.
A. different
B. the same
C. similar
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at？
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should().
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means().
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude？
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage？
A. When the customers complain, you needn't listen carefully.
B. You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
阅读理解
HOW TO HANDLE A BAD PERFORMANCE REVIEW
Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions:
Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review.
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree.
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions.
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time.
操作提示：通过题目后的下拉选项框选择正确答案。
1. What should you do when you are given a bad performance review？{A; B; C}
A. Argue with your boss.
B. Make immediate remarks.
C. Stay calm and listen carefully.
2. What should you do after you are given a bad performance review？{A; B; C}
A. Quit your job immediately.
B. Insist on making comments.
C. Learn from the review.
3. What should you do if you do not agree with the bad performance review？{A; B; C}
A. Tell the boss directly that you do not agree with the review.
B. Make a written statement on your own behalf if it is allowed.
C. Do not express your different understanding in a written statement.
4. How do you improve a bad performance review？{A; B; C}
A. Understand the established performance standards.
B. Learn more about what the employee wants or expects.
C. Learn what the person who gives the review may think.
5. Why should we understand the cause of a bad performance review？{A; B; C}
A. Because it helps the employee to get promoted immediately.
B. Because it encourages and motivates the worker to do better.
C. Because it prevents the employee from professional growth.
