题目内容
（请给出正确答案）
[主观题]
A. little B. angry C. beautiful D. old
A. little
B. angry
C. beautiful
D. old
查看答案
如果结果不匹配，请 联系老师 获取答案
题目内容
（请给出正确答案）
如果结果不匹配，请 联系老师 获取答案
题目内容
（请给出正确答案）
A. little
B. angry
C. beautiful
D. old
如果结果不匹配，请 联系老师 获取答案
更多“A. little B. angry C. beautifu…”相关的问题
It is those people who ______most angry at what is going on at university campuses.
A. is
B. was
C. were
D. are
(阅读理解)Having returned from her round trip(往返旅程), the angry woman stood outside the ticket office of the station.“The railway owes me￡12,” she said to Harry Jenks, the young man working at the office.“You sold me a ticket for May 22nd, but there was no ship from Jersey that night.So my daughter and I had to stay in a hotel.It cost me ￡12.”
Harry was worried.He remembered selling the woman a return ticket.“Come into the office, Madam,” he said politely.“I’ll just check the Jersey timetable for May 22nd.”
The woman and her little girl followed him inside.She was quite right, as Harry soon discovered.There was no sailing on May 22nd.How could he have made such a careless mistake？ He shouldn’t have sold her a ticket for that day.Wondering what to do, he smiled at the child.“You look sun burnt,” he said to her.“Did you have a nice holiday in Jersey？”
“Yes,” she answered, shyly.“The beach was lovely.And I can swim too!”
“That’s fine,” said Harry.“My little girl can’t swim a bit yet.Of course, she’s only three…”
“I’m four,” the child said proudly.“I’ll be four and a half.” Harry turned to the mother.“I remember your ticket, Madam,” he said.“But you didn’t get one for your daughter, did you？”
“Er, well——” the woman looked at the child.“I mean...she hasn’t started school yet.She’s only four.”
“A four-year-old child must have a ticket, Madam.A child’s return ticket to Jersey costs…let me see…￡13.50.So if the railway pays your hotel, you will owe￡1.50.The law is the law, but since the fault was mine…”
The woman stood up, took the child’s hand and left the office.
1).The woman was angry because ____.
A.she couldn’t use the ticket for her round trip
B.she had to return home a day earlier than she had planned
C.she spent more money than she had expected
D.Harry had sold her a ticket to Jersey where there was no sailing
2).Harry was worried because ____.
A.the woman was angry with him
B.he had not done his work properly
C.the Jersey timetable was wrong
D.the little girl didn’t have a return ticket
3).Harry started talking to the little girl ____.
A.because he was in difficulty and did not know what to do
B.because he had a little girl about the same age as this girl
C.because he wanted to be friendly to the little girl who looked so nice
D.when he suddenly realized that he could find a way out from the little girl
4).When Harry said, “The law is the law, but since the fault was mine…,"he meant that ___.
A.they must follow it without other choice, even though the fault was his.
B.he had to be strict with the woman because of the law, although he didn’t want to
C.the woman had to pay him￡1.50 and the railway would pay for the hotel
D.she should pay￡1.50, but as he had made a mistake, she could go without paying
5).The woman left the office without saying anything because ____.
A.she wanted to go home and get money for the child’s ticket
B.she was so angry that she didn’t want to have anything more to do with the young man
C.she was moved by Harry’s kindness
D.she knew she would have to pay the railway if she insisted
A. will be angry
B. will be very surprised
C. can forgive
D. may quarrel with you
If you are ______something, you may say, "It's cool".
A. afraid of
B. angry about
C. interested in
D. unhappy with
If you send your friend a letter, it seems that he ______.
A. will be greatly worried
B. will be angry about it
C. will award you
D. will see you on paper
The cows broke into the store-house to feed themselves because______.
A. they were too hungry
B. they wanted to fight with the men
C. they wanted to go on strike
D. they were so angry at their masters
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}
A. staff members
B. company managers
C. those who accompany them
2. When a customer shouts rudely at you, you should {A、B、C}.
A. argue back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}
A. Be concerned.
B. Be patient.
C. Be amused.
5. Which of the following statements is true according to the passage？ {A、B、C}
A. When the customers complain, you needn’t listen carefully.
B. You needn’t say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
A． They can do nothing but give up their outdoor travel.
B． They would feel angry and protest against the ill-trend.
C． The government and the industry may change their attitude.
D． Fewer and fewer urban people will make their seasonal outdoor travel.
