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更多“CCR的全称为Customer Care Represent…”相关的问题
Customer: Have you got Michelle's latest CD album？ Salesman: ______
A．No. I don't care for singer's photographs.
B．No. It has been sold out.
C．Yes. They don't have it anymore.
D．Yes. I can't afford one.
A.171mmol/L
B.173mmol/L
C.175mmol/L
D.177mmol/L
E.179mmol/L
A.UDR
B.PNR
C.CCR
D.SAR
C
A woman:heads into apopular New York City coffee shop on a cold: winter rooming. Just ahead of her, a man drops a few papers. The woman pauses to help gather them. A clerk ata busy store thanks a customer who has just bought something. "Enjoy" the young woman says, smiling widely. "Have a nice day." She sounds like she really means it. These arethe common situations we may see every: day.
However, in her best-selling book Talk to the Hand, Lynne Truss argues that common good manners such as saying "Excuse me" almost no longer exist. There are certainly plenty who would agree with her. According to one recent study, 70 percent of the U.S. adults (成A.)said people are ruder now than they were 20 years ago.
Is it really true？ We decided to find out if good manners are really hard to see. In this politeness study, reporters were sent to many cities in the world. They performed three experiments: "door tests" (would anyone hold the door open for them？); "paper drops" (who would help them gather a pile of "accidentally" dropped papers？); and "service tests" (which salesclerks would thank them for a purchase [购物]？)
In New York, 60 tests (20 of each type)were done. Along the way, the reporters met all types of people: men and women of different races, ages, professions (职业), and income levels. And guess what？ In the end, four out of every five :people they met passed their: politeness test making New York the most polite city in the study.
44, What does Lynne Truss argue in Talk to the Hand？.
A. People are not as polite as they used to.
B. "Excuse me" is not welcome nowadays.
C. Of all the adults in the US 70% are rude,
D. People don't care about manners any more.
His purpose is settled and decided. He knows what he wants and he just finds it and buys it, but cares little about the price. All men simply walk into a shop and ask the assistant for what they want. If the shop has it, the salesman quickly takes it out, and the business of trying it on follows at once. If all is well, the deal(买卖) can be and is often completed in less than five minutes, with hard any chat and to everyone's satisfaction.
For a man, small problems may begin when the shop does not have what he wants, or does not have exactly what he wants. In that case the salesman tries to sell the customer something else—he offers the nearest he can to the thing asked for. He would say, "I know this jacket is not the style. you want, Sir, but would you like to try it on for size？ It happens to be the color you mentioned." Few men have patience (耐心 ) with this treatment, and the usual answer is, "This is the right color and may be the right size, but I should be wasting my time and yours by trying it on."
Now how docs a woman go about buying clothes？ In almost every respect (方面) she does so quite differently. Her shopping is not often based on need. She has never fully made up her mind about what she wants, and she is only "having a look around". She is always open to what the salesman tells her, even to what her friends tell her. She will try on any number of things. What is most important in her mind is the thought of finding something that everyone thinks suits her. Besides, most women have an excellent sense of value when they boy clothes. The), are always ready for the unexpected bargain (便宜货). Faced with a roomful of dresses, a woman may easily spend an hour going from one counter to another before selecting the dresses she wants to try on. It takes time, but surely it is enjoyable to women shoppers. Most dress shops provide chairs for the waiting husbands.
When a man is buying clothes, ______.
A．he buys cheap things and does not care about the quality
B．he chooses things that others recommend
C．he does not mind how much he has to pay for the right things
D．he buys good quality things, so long as they are not too expensive
