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顾客旅程(Customer Journey)是什么意思()

A.是指顾客在某次旅程中到店体验VR的次数

B.是指顾客从第一次下单到第二次下单的时间

C.是指顾客首次接触直至下单并享受产品或服务期间与企业互动的全过程

D.是指顾客某次体验VR游戏的时长

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是指顾客首次接触直至下单并享受产品或服务期间与企业互动的全过程

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第1题
顾客至上Customer careis our () priority.

A.one

B.top

C.last

D.third

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第2题
什么是SIPOC?()

A.S-供应商(Supplier)

B.I-输入(Input)

C.P-流程(Process)

D.O-输出(Output)

E.C-顾客(Customer)

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第3题
All the housewives who went to the new supermarket had one great ambition (strong wish) :t

All the housewives who went to the new supermarket had one great ambition (strong wish) :to be the lucky customer(顾客) who did not have to pay for shopping. For this was what the notice just inside the entrance promised. It said: "Remember, once a week, one of our customers gets free goods. This may be your lucky day!"

For several weeks, Mrs. Edward's hoped, like many of her friends, to be the lucky customer. Un like her friends, she never gave up hope. The cupboards in her kitchen were full of things which she did not need. It's no use her husband trying to persuade her. She dreamed of the day when the manager of the supermarket would come to her and said: "Madam, this is your lucky day. Everything in your basket is free."

One Friday morning, after she had finished her shopping and had taken it to her car, she found that she had forgotten to buy any tea. She dashed back to the supermarket, got the tea and went to ward the cashdesk. As she did so, saw the manager approach her. "Madam," he said, holding out his hand, "I want to congratulate you! You are our lucky customer and everything you have in your basket is free."

The housewives who went to the supermarket were ______.

A.poor

B.hopeful

C.fortunate

D.hopeless

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第4题
用户旅程图要包含以下哪些内容()。

A.接触点

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C.关键行为

D.痛点

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第5题
()是去跟踪用户的旅程,收集分析他们不满意的一些地方,从而找到我们业务的痛点,并针对痛点进行改进。

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C.价值主张

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第6题
以下模式出现在当前DL主界面的有()

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第7题
开户旅程迭代十六版本优化后,对于客户经理无法及时受理开户任务时,又不影响客户办理的情况下
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第8题
我认为这趟旅程在商务上和休闲上取得了良好的平衡。I think this trip has been a good balanc
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第9题
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第11题
一种有效管理时间的手段和工具是()

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