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阅读理解HOW TO HANDLE A BAD PERFORMANCE REVIEWGetting a bad performance review can make

阅读理解

HOW TO HANDLE A BAD PERFORMANCE REVIEW

Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions:

Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review.

WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW

It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree.

WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW

Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions.

WAYS TO IMPROVE A BAD PERFORMANCE REVIEW

A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time.

操作提示：通过题目后的下拉选项框选择正确答案。

1. What should you do when you are given a bad performance review？{A; B; C}

A. Argue with your boss.

B. Make immediate remarks.

C. Stay calm and listen carefully.

2. What should you do after you are given a bad performance review？{A; B; C}

A. Quit your job immediately.

B. Insist on making comments.

C. Learn from the review.

3. What should you do if you do not agree with the bad performance review？{A; B; C}

A. Tell the boss directly that you do not agree with the review.

B. Make a written statement on your own behalf if it is allowed.

C. Do not express your different understanding in a written statement.

4. How do you improve a bad performance review？{A; B; C}

A. Understand the established performance standards.

B. Learn more about what the employee wants or expects.

C. Learn what the person who gives the review may think.

5. Why should we understand the cause of a bad performance review？{A; B; C}

A. Because it helps the employee to get promoted immediately.

B. Because it encourages and motivates the worker to do better.

C. Because it prevents the employee from professional growth.

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更多“阅读理解HOW TO HANDLE A BAD PERFOR…”相关的问题
第1题
阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。

Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.

The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.

（1）At whom do angry customers tend to aim their dissatisfaction and complaints?

A.staff members

B.company managers

C.those who accompany them

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第2题
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Angry customers te

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:

Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.

Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.

Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.

Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.

The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.

1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}

A. staff members

B. company managers

C. those who accompany them

2. When a customer shouts rudely at you, you should {A、B、C}.

A. argue back and protect yourself

B. keep quiet and leave the customer alone

C. keep calm and listen carefully to the customer

3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.

A. Your mouth is not more important for you than your ears.

B. You should listen more than you speak.

C. You should talk more than you listen.

4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}

A. Be concerned.

B. Be patient.

C. Be amused.

5. Which of the following statements is true according to the passage？ {A、B、C}

A. When the customers complain, you needn’t listen carefully.

B. You needn’t say sorry to those angry customers.

C. You should relax yourself and try to understand the angry customers.

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第3题
阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。

An annual report provides __1__ information about an organization.People read annual reports in different ways. Some even __2__ to start at the back and work their way to the beginning. It makes __3__ difference how you read them as long as you get the essential points of the business and its financial condition.However, there is a good way to solve these reports that is __4__ most efficient and most effective. You can’ t possibly go any further in your research __5__ knowing what the company does! How can you insure that you have understood the report? Just ask yourself if you understand what the company does and who its customers are.

（1）__1__

A.useful

B.useless

C.usefulness

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第4题
阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。HENRY：Hey, what are you doing this

阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。

HENRY：Hey, what are you doing this weekend？

MANDY：_____

HENRY：Would you like to go for a picnic？ The weather forecast says it will be sunny this Sunday.

MANDY：_____

HENRY：Yes of course, and I will make some hamburgers.

MANDY：OK. Then I’ll bring some drinks, green tea, black tea, juice or cola？

HENRY：_____ By the way I will bring my new kitchenware for our picnic

MANDY：New kitchenware？ A cooker？

HENRY：Yeah! I just bought a solar cooker last month. It’s a new device that uses solar energy and it is getting popular due to its high efficiency and its environmental friendliness. People can cook easily with this new device. I’ll bring some fruit and some other food. We will make a wonderful picnic!

MANDY：_____

HENRY:OK, I am looking forward to our picnic! Then See you on this Sunday!

MANDY：_____

A. That’s a good idea. Shall I bring anything？

B. Wow! How amazing, I can’t wait for it!

C. See you!

D. I haven’t decided yet. What about you？

E. How about green tea？

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第5题
Directions: For this part, you are allowed 30 minutes to write a short essay on how to bes
t handle the relationship between doctors and patients. You should write at least 120 words but no more than 180 words.

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第6题
阅读理解：根据文章内容，判断正误。WHAT DO YOU SAY IN A COVER LETTER？A cover letter is a let

阅读理解：根据文章内容，判断正误。

WHAT DO YOU SAY IN A COVER LETTER？

A cover letter is a letter of introduction sent along with a résumé or curriculum vitae (CV). How do you write a successful cover letter？ Bear these points in mind, and you'll always make a great impression.

Keep your cover letter brief and to the point. Writing more than one page is usually unnecessary. If it is sent in an email, writing three short paragraphs is quite sufficient.

Explain why you are sending a résumé. Don't make the reader guess what you are asking for.

Tell specifically how you learned about the position or the organization – a flyer posted in your department, a web site, a family friend who works at the organization, etc.

Convince the reader to look at your résumé. The cover letter will be seen first. Therefore, it must be very well written and targeted to that employer.

Call attention to your background – education, leadership, experience – that is relevant to the position you are seeking.

Provide any information specifically requested in the job advertisement that might not be covered in your résumé, such as availability date, or references.

操作提示：正确选T，错误选F。

1. A cover letter is a letter of introduction sent along with a résumé.{T; F}

2. The cover letter is usually more than one page.{T; F}

3. There is no need to explain why you are sending a résumé.{T; F}

4. The cover letter must be very well written.{T; F}

5. Education background is irrelevant to the position you are seeking.{T; F}

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第7题
阅读理解：选择题操作提示：通过题干后的下拉框选择题目的正确答案。IMPORTANCE OF LEARNING OF A

阅读理解：选择题

操作提示：通过题干后的下拉框选择题目的正确答案。

IMPORTANCE OF LEARNING OF A FOREIGN LANGUAGE

There are a number of reasons __ {AB、BB、CB、DB、E} __. Learning another language is important for both work and travel. It is also important for making real connections with other people. Lastly, it can give you a greater understanding of your own language.

Learning a foreign language would __ {AB、BB、CB、DB、E} __. If you work in a foreign country, it will benefit you immensely if you can speak its language because then you would be able to work with all different types of employees, and this will give long-term career success.

Speaking a foreign language gives you __{AB、BB、CB、DB、E} __B、it enables you to see how other people see the world around them. If you travel or work in a foreign country, think how much easier everything would be if you could speak the local language. It would be easier to find different places, ask for directions, and even order food.

Finally, if you speak a foreign language you will actually __{AB、BB、CB、DB、E} ___. Other languages open our minds to new ways of thinking. For example, Eskimos have more words to describe snow and ice as it is such an important part of their lives.

Language is __ {AB、BB、CB、DB、E} ___. It is how we share our thoughts with the world. Without language, there would be no way to communicate and express ourselves. The more languages you know, the more ways you have to communicate and express yourself. This is why learning many languages should be important, and why one language simply won't do.

A. improve your own first language

B. definitely enhance your chances of getting a job

C. what makes us human

D. why you should learn a foreign language

E. understanding of a country's culture

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第8题
阅读理解：根据文章内容，判断正误。Lockwood Middle School307 Main StreetLockwood, NJ 51686De

阅读理解：根据文章内容，判断正误。

Lockwood Middle School

307 Main Street

Lockwood, NJ 51686

December 10, 2008

Mrs. Jody Coling

President

Lockwood Health Association

23 Main Street

Lockwood, NJ

Dear Mrs. Coling，

My name is Susan Harris and I am writing on behalf of the students at Lockwood Middle School.

Many students at the school have been working on a project which relates to the unemployment problem in Lockwood. You are invited to attend a presentation that will be held in the media room of the school. The students will present a variety of proposals to solve the problem.

At the presentation, there will be several students receiving recognition awards from the headmaster. Refreshments will also be available.

As you are a prominent figure in the community, we would be honored by your attendance. Our special presentation will be held on January 16th. Please reply by Monday the 9th of January to confirm your attendance at the function.

We look forward to seeing you there.

Sincerely,

Ms. Susan Harris

操作提示：正确选T，错误选F。

1. Susan Harris is writing on behalf of the teachers at Lockwood Middle School.{T; F}

2. The students have no ideas how to solve the unemployment problem in Lockwood.{T; F}

3. There will be several students receiving awards from the Headmaster at the presentation.{T; F}

4. Refreshments will not be served at the presentation.{T; F}

5. Mrs. Coling is a prominent figure in the community.{T; F}"

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第9题
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。A work plan is an

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

A work plan is an important tool to tell what tasks to do, when to finish, who to take, where to go and how to get there. The work plan organizes your task with a timetable of what, when and how a job needs to be done. Within the team, a work plan can tell each member what is being done and why.

A work plan sets objectives. The clear objectives can help the process of planning, developing and managing a project. Through the work plan, the team leader is able to identify the tasks at hand, the deadlines for completion, and the responsible parties for effective management.

An effective work plan can show you whether your project is being carried according to the timetable.If everything is going on well, just keep on following the plan.The schedule should be flexible. It can be changed for more realistic timelines when meeting any problems.

1. Which of the following statements is not mentioned in the passage？{A、B、C}

A. A work plan keeps people informed.

B. A work plan helps cut down expenses.

C. A work plan is important in planning and management.

2. What can the clear objectives help？{A、B、C}

A. It can help each member know what is being done and why.

B. It can help the team leader with effective management.

C. It can help the process of planning, developing and managing a project.

3. What does the underlined word “deadlines” mean？{A、B、C}

A. duration

B. death time

C. the point in time at which something must be completed

4. Which of the following statements is true according to the passage？{A、B、C}

A. When meeting any problems you can change your plan for more realistic timelines.

B. When meeting any problems you should not change your plan.

C. When meeting any problems you can give up your plan.

5. The best title for the passage would be {A、B、C}.

A. The importance of clear objectives

B. The importance of a work plan

C. The importance of team work

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第10题
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Stress around inte

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there’s no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job.

Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview.

To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures.

1. What often influences the stress around interviews according to the passage？ {A、B、C}

A. Interview process

B. Anxiety-provoking thoughts

C. Interviewers’ assumptions

2. Does one poor answer in an interview influence a candidate to get a job？ {A、B、C}

A. Yes.

B. No.

C. Not given.

3. Can imagining success help a candidate to lower levels of anxiety？ {A、B、C}

A. Yes.

B. No.

C. Not given.

4. How can we reduce our stress around interviews？ {A、B、C}

A. Breathe deeply

B. Meet friends

C. Have a big meal

5. When should we go to see a doctor according the author？ {A、B、C}

A. When we lose confidence in an interview.

B. When we find effective measures against anxiety round interview.

C. When we have too much stress around interview.

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第11题
阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Meetings are very common

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

Meetings are very common nowadays. They can be weekly, monthly or annually. Some people think most meetings feel like a waste of time. They seem pointless and boring at times.

Then how do you run an effective meeting？

First, assign roles, such as greeter, timekeeper and note taker, so that you, the organizer, can be free to lead discussions and presentations.

Next, take charge from the start. Everyone will listen to you and join your discussion if you take charge in every aspect of the meeting. Show everyone that you really know what you are talking about, and everything that you talk about is useful.

Most important of all, follow the agenda. At the end of the meeting, spend a little extra time for the participants to discuss anything that needs to be immediately discussed but which may not have been on the agenda.

Always ask the participants questions to speak their minds and keep them interested. Remember that a good meeting is a two-way communication. Be open to everyone's opinion, ideas, and suggestions. Don't forget to thank them for the ideas they present.

And finally, close the meeting with everyone knowing what is expected of them and what they should do for the following weeks.Then, send out meeting minutes within a few days, while everyone still remembers the points.

1. A successful meeting should have different people to play different roles. {T、F}

2. Generally people only discuss the items listed on the agenda in a successful meeting.{T、F}

3. An unsuccessful meeting might be full of single-way communication. {T、F}

4. When the meeting is closed, it means there is nothing to do in the following weeks. {T、F}

5. Minutes should be sent out to the participants within a month after the end of the meeting. {T、F}

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